Refund Policy
This Refund Policy applies to paid engagements, subscriptions and services provided by OTT Solutions Private Limited, including platform deployment and management, OTT Plus monetisation services, and subscriptions on Fun Prime or Melody Plus, where applicable.
Project-based services
For OTT on SaaS platform deployment, content distribution and similar project engagements, refund terms are governed by the specific agreement or statement of work signed with the client. Generally, fees for work already performed or milestones already delivered are non-refundable.
Subscription-based services
- Subscription fees for platforms such as Fun Prime or Melody Plus are billed in advance and are generally non-refundable once the billing period has started.
- If you believe you were charged in error, contact us within 7 days of the charge and we will review the request.
Cancellations
You may cancel an ongoing subscription at any time; cancellation will take effect at the end of the current billing cycle, and you will retain access until that date.
How to request a refund
Send your request, including the relevant invoice or transaction details, to info@ottsol.com. We aim to respond within 5 business days.
Exceptions
Refunds are not available where a service has been fully delivered, where a violation of our Terms of Service has occurred, or where required otherwise by applicable law.
Changes to this policy
We may update this Refund Policy from time to time; the "last updated" date above reflects the most recent revision.